FAQs • Spring Hill, TN • CivicEngage

Why am I asked so many questions when I call your E-911 Dispatch Center?: Our dispatchers ask questions based on protocols that help determine what type of assistance you may need and determine which first responders need to be sent to assist you. These questions are designed to protect both the citizens and the responders. Our dispatchers utilize a Computer Aided Dispatch (CAD) system. They enter pertinent information for reference and record. By answering questions concerning medical conditions or suspect information, you provide them with the information needed to get the you the most appropriate response for your need.

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Emergency Communications

1. What are the Non-Emergency numbers for the Spring Hill Emergency Communications Department?: The Non-Emergency numbers are: (931) 486-2632 (Police); (931) 486-3270 (Fire); or (931) 486-3269.

2. What are the hours of operation for the Spring Hill Emergency Communications Department?: 24 / 7 / 365

3. When should I call 911?: You should call 9-1-1 anytime you have an immediate need EMS, Fire or Police. If you are not sure if an emergency exists, it is best to be on the safe side and call.

4. When should I NOT call 911?: Don't call 9-1-1 for minor incidents such as parking or traffic problems or barking dogs. The emergency number should also not be used to ask for information on weather, time, school closings, or legal advice. Please only call 911 in the instance of an immediate emergency.

5. Why am I asked so many questions when I call your E-911 Dispatch Center?: Our dispatchers ask questions based on protocols that help determine what type of assistance you may need and determine which first responders need to be sent to assist you. These questions are designed to protect both the citizens and the responders. Our dispatchers utilize a Computer Aided Dispatch (CAD) system. They enter pertinent information for reference and record. By answering questions concerning medical conditions or suspect information, you provide them with the information needed to get the you the most appropriate response for your need.

6. What about cell phones?: Cell phones are valuable tools but have their limitations. They must be within range of a tower to operate, and your call may not be routed to the appropriate agency. Since all cell phones do not provide the 9-1-1 center with a location (and location is the single most critical piece of information), it is important for you to know where you are. If you are using a non-activated cell phone (meaning a hand-me-down that has no monthly service), the dispatcher cannot call you back if your connection is lost.

7. What about VoIP (voice over internet protocol): Many people are turning to the Internet for affordable phone service. However, at the present time VOIP solutions do not offer enhanced 9-1-1 capabilities. In fact, some services may not even offer 9-1-1 access. Check with your provider before you buy!

8. What is Nixle?: Communications are critical to an effective emergency response, and over 85% of citizens can be instantly reached on their mobile phone by text message. In crisis situations, timely information saves lives, and there is no more effective channel to quickly reach large populations than mobile text messaging. Nixle allows our agency to quickly reach citizens by both mobile phone and email using Nixle’s high performance messaging network. This is a FREE service. Go to www.nixle.com to sign up for this FREE service.